Hear what our members and families are saying about
CSA Client Testimonials
From an ISA Service Recipient:
“They take the time to sit down and talk with me and come up with a plan…. Before I didn’t have much of a relationship, now I can tell them everything about me and tell them everything….If I’m having anxiety, [CSA Staff will] talk with me and give me advice…. They give me positive feedback on the things that I’ve done, being very upbeat and positive about things. They help keep my spirits up…. If [my CSA Staff Member is] not available, I’ve got other people on my team available, or I can talk with anyone in there. It’s a wonderful group of people there.”
From a KEY Service Recipient:
“They have been helping me look for an apartment and learning the skills to live on my own. They are helping me get out in the community and make new friends…. The very personable staff [had a positive impact]. They are extremely nice… the best staff I have worked with. [They are] understanding of your situation. … If I said I needed to go do something they would do it if they could. … They are very supportive. If I needed to talk about something they would be there for me.”
From a SC Service Recipient:
“They talk to me like I am on their level and it has always been easy to talk with them. … Everything I have been in need of, they have always had an answer for me or been there. … She helped me get rides to different places. … They have made things a lot easier as far as getting around. … Whenever their schedule permits they are willing to see me. … When I get in touch with them they are very responsive to my needs and with what is going on with me.”
From an IHH Service Recipient:
“I like my Care Coordinator. I really like my nurse. I would rate the staff the best in the business A+++++ Superb. IHH has always been helpful in assisting me in accessing resources and medical/legal and mental health assistance.”
From a TCM Service Recipient:
“I think they’re real compassionate. I think they really care about my future, I think they really care about my independent living situation and I think they’re really willing to help me out…. They help me. She doesn’t yell at me. … She made it better for me with the rent rebate. She helped me get the cab company…. She gives me tips by giving me options and stuff.”
CSA Client Families
From an ISA Family Member:
“She feels confident that there’s somebody there for her, no matter when or where, and assisting her to get settled in to a new environment…. They always listen to what she wants first before making a final decision…. I would say that they are dependable, concerned and reliable.”
From a SC Family Member:
“Well, I just appreciate that they keep track of all of the funding sources so that I don’t have to. Also in the past they kind of keep track of the legislation and things that are going on that might affect [participant’s] funding so I don’t have to. … Just that the staff that I have worked with in the past have been on top of things and they’re quick to get us hooked up with what we needed and they were very knowledgeable about other resources that we could use.”
From a TCM Family Member:
“They’ve been very helpful in getting the services [participant] needs or making suggestions and offering additional services that could benefit [participant].”
From an IHH Family Member:
“Our Care Coordinator was very friendly and helpful and was able to clarify what the program and services will offer to my son.”
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